ReSuit will assess conflicts between renters and lenders on a case-by-case basis. If an item was damaged or lost please assemble relevant details of the exchange and proof of the damage. Submit your file to us via our customer service email.

Accidents are bound to happen from time to time. If an item is damaged or lost during the rental period, the lender may choose to make a claim. ReSuit will investigate these claims on a case-by-case basis. If there is proof that the damage or loss occured while the item was within the renter’s possession, the renter may be required to pay a replacement fee. We recommend inspecting the item you are renting at your exchange to make note of any imperfections that were present before your rental period. For full details visit our Terms & Conditions page.

If a purchased item is received damaged (in a way that was not outlined within the storefront), the buyer may choose to make a claim. ReSuit will investigate these claims on a case-by-case basis.

Clothing sizes are often inconsistent. A small in one brand might look more like a medium in another. That’s why we ask our users to provide us with their measurements instead. Our algorithm will match you with other ReSuit users who are most likely to have items that will fit you.

Once the exchange is complete, the seller or lender and the buyer or renter will both input a unique transaction code into the app. This will trigger payment processing.

We don’t get paid unless you do. ReSuit is so much more than an app. It is a community and a movement. We want you to be apart of it. That’s why you can download the app for free today and see first hand what we’re all about.

We're so glad you asked. There is a lot to dive into when it comes to this particular topic, so we actually wrote a whole blog post on it. Check it out on our Blog page!

You are in control. So, when you lend your item to another ReSuit user, you will set a rental window and return date. Renters who do not return the item by the agreed-upon return date will be charged 3x the daily rental fee until the item is returned to the owner.

Cleaning is the responsibility of the lender. We simply ask that renters return the item to the lender in the same condition they received it.

When you are meeting up with another ReSuit user to exchange an item, there are a few things we recommend you consider:

Location. Pick a safe, well-lit, public place. Or check with your local police station to see if they have a safe exchange zone. Communication. Tell a friend or family member about the exchange before you go or bring them along.

Shipping. Consider skipping a meet-up and shipping your item to the borrower instead.

COVID Safety. According to the CDC, current evidence suggests that SARS-CoV-2 may remain viable for hours to days on surfaces made from a variety of materials. Appropriate PPE, hand washing, and disinfecting measures should be taken when exchanging an item in person.

Absolutely! You and your renter can work out an exchange process that works for both of you. This can be meeting up in person, using a courier or shipping via a carrier like Canada Post or FedEx. Don't forget to purchase shipping insurance, otherwise your item may not be insured while it is being shipped.

You can delete your account 1 of 2 ways.

The account deletion process can take up to 10 business days to process and confirm all of the information, wait for any pending payouts, and close the Stripe Connect account.

When your account has been deleted, your personal information will have been removed from the platform, and your Stripe Connect account deleted. However, anyone who has borrowed or purchased items from you will continue to have those items show up in their transaction history.

Your delete request will create a ticket in our support system, and you will recieve an email from [email protected] with the ticket information and ticket number. You will be kept up to date on status and able to ask questions about the deletion process by responding to the email.